Insurance & Cover
What our insurance may cover.
We maintain public liability and employer's liability insurance for our work.
Subject to our policy terms, conditions, exclusions and excess, our insurance may respond to valid claims for things like:
- accidental injury to someone as a result of what we do;
- accidental damage to your property caused by our work;
- replacing locks and keys if we lose a key to your property;
- failing to secure your property after we've worked there, where we took reasonable care to secure it.
This is a summary only. Cover is always subject to the insurer's terms, and it doesn't mean every loss, complaint or defect is insured. We also hold employer's liability insurance for our staff.
Your part
Please remove or secure cash, jewellery, valuables, fragile and irreplaceable items before a clean, and tell us about delicate surfaces, specialist materials, known defects, hazards and access requirements. We're not responsible for pre-existing damage, normal wear and tear, unstable fixtures, items not reasonably visible, damage caused by undisclosed defects or materials, or issues caused by third parties after completion.