Terms & policies

How our service works, what applies to bookings, and how we handle your data.

Main

TermsThe main agreement behind every booking.

Service terms

Short-stay Host TermsFor Airbnb, Booking.com, Vrbo and similar turnover cleans.Home Cleaning TermsFor one-off and recurring domestic cleaning.

Booking policies

Cancellation & Refund PolicyRefund bands, guest-cancellation promise, and access charges.Complaints PolicyHow to raise an issue with a clean.Insurance & CoverWhat our insurance may cover.

Privacy

Privacy NoticeWhat personal data we collect, why, and your rights.Cookies PolicyThe cookies we use and how to manage them.

Mop Idol Ltd

Company no. 17205785 · Registered in England & Wales

Registered office: 29 Egbert Street, Manchester M40 5ER

Not VAT registered · support@mopidol.co.uk